Refund and Cancellation Policy

At Aromacy, your satisfaction is our priority. We work hard to delight you with our products and service. However, because of the nature of our products (spices, oils, and other edible or personal-use items), we maintain a no-refund policy and offer exchanges only under specific conditions.

No Refunds: We do not offer monetary refunds on any purchases. Once an order is confirmed, we will not issue a refund for returned products. Instead, if you experience a problem with a product, we will provide a resolution in the form of an exchange or store credit (as deemed appropriate). This policy applies to all full-price and sale items – we cannot offer refunds on any opened, used, or discounted products

Exchanges: We will gladly offer an exchange for a product in the case of defects, damages, or wrong items shipped. If you received a defective or incorrect product, please notify us within7 days of delivery. To initiate an exchange, you must first email us at aromacy.business@gmail.com with:

Your order details (order number, date, etc.)
A description of the issue, and
Clear photos of the product showing the defect or error.

Our team will review your complaint and respond with an approval or further instructions. Do not ship the product back before receiving our confirmation.Once we approve the exchange, you may return the item to us. The product must be returned in its original packaging (along with any accessories or freebies that came with it). The item should be unused (except to the extent necessary to discover the defect) and in the same condition that you received it

Return Shipping Costs:If an exchange is approved, the customer is responsible for the shipping cost to send the item back to us. Return shipping costs will not be reimbursed (i.e. return postage will be borne by the customer). We recommend using a trackable shipping service to send back the product for exchange. Upon receiving the returned item, we will inspect it and then dispatch the replacement item to you. (In most cases, we will cover the cost of shipping the replacement product back to you.)

Conditions for Exchange: Please note, we can only process exchanges if:

The exchange request is made within 7 days of you receiving the product
Our team has verified the issue via email and approved the return.
The product is sent back to us in the condition described above.

Any items returned without prior authorization, or beyond the 7-day window, may not be accepted. Additionally,we cannot offer exchanges or returns on any product that has been opened, used, or tampered with (unless the issue only became apparent upon using the product)We also do not accept exchanges on clearance or final-sale items, as all such sales are final .

Cancellation of Orders:If you need to Cancel your order, please contact us immediately (within 12 hours of placing the order, or as soon as possible). Orders can only be canceled before they have been dispatched. If your order has not yet been shipped, we will cancel it and arrange for a refund or store credit as per our discretion. If the order is already in transit or delivered, a cancellation is not possible – at that point, our exchange policy (as outlined above) will apply. In the case of Cash on Delivery (COD) orders, if you refuse or fail to accept the delivery, we reserve the right to recover the two-way shipping costs from you, or to refuse future COD orders from your account (as repeated refusals incur shipping charges on us) . We kindly request that you only place COD orders if you intend to complete the purchase.

Processing Exchanges/Returns: Once we receive your returned item for exchange, please allow us about 1–2 weeks to process your request. We will inspect the returned product and, if it meets our criteria, we will ship out the replacement as soon as possible. You will be notified via email once your exchange is processed and your new item is on its way. (If for any reason we cannot fulfill an exchange – for example, if the item is out of stock – we will discuss alternative resolutions such as an equivalent item or a store credit.)

We strive to resolve any issues to your satisfaction. If you have any questions about our Refund and Cancellation Policy, feel free to contact us at aromacy.business@gmail.com or call +91 994 446 2169. Our support team is here to help.

Refund Policy

Effective Date: (Insert effective date of this policy) We appreciate your purchase from Aromacy and hope you love our products. However, we also understand that issues can occur. This Refund Policy outlines how we handle returns, exchanges, and refunds for your orders.

Please Note: Aromacy has a no-refund policy. In lieu of refunds, we offer product exchanges or store credit under qualifying circumstances. Below are the details:

Exchange Policy

If you receive a product that is defective, damaged, or incorrect, you may be eligible for an exchange (replacement) of the same item or another item of equal value. We will exchange products under the following conditions:

Eligibility Window: You must contact us within 7 days of receiving your order to request an exchange. If more than 7 days have gone by since delivery, unfortunately we cannot offer an exchange
Condition of Item: To be eligible for exchange, the item must be unused and in the same condition that you received it. It should be in its original packaging with all labels, seals, or tags intact. We cannot accept returns for exchange if the product has been opened or used (unless the defect or damage was discovered only upon opening).
Proof of Issue: When requesting an exchange, please provide proof of the issue. This includes a description of the problem and photographic evidence (for example, a photo of the damaged or wrong item). This helps us verify the issue and process your request faster.

Exchange Process: To initiate an exchange, please follow these steps:

Contact Customer Support:Email us at aromacy.business@gmail.com (or call us at +91 994 446 2169) within 7 days of delivery. Include your order number and details about the issue, along with the photo evidence as mentioned.
2. Await Approval: Our customer support team will review your request. If the exchange is approved, we will provide you with return instructions – including the return address and any reference code to include.
3. Return the Item: Securely repackage the item in its original packaging (or similar secure packaging) to prevent damage in transit. Ship the product back to the address provided. Customers are responsible for paying the return shipping costs to send the item back to us. We advise using a trackable shipping method and sharing the tracking number with us for a smooth process.
4. Inspection and Replacement: Once we receive the returned item, we will inspect it to confirm the defect/damage. If it meets our criteria, we will ship out the replacement product to you as soon as possible. We will notify you via email when your exchange is processed and provide new tracking details. (In case the exact item is no longer available, we may offer you a choice of a similar product or a store credit for the value of the item.)

Important: If you send back a product without prior authorization from our team, we reserve the right to refuse the return. Always contact us first to obtain approval and instructions.

Non-Exchangeable Items

Certain situations do not qualify for exchange or return:

Opened or Used Products: Any item that has been opened, used, or tampered with is not eligible for exchange (unless there is a clear manufacturing defect that could only be identified by opening/using the product, and you reported it immediately). For example, if you have broken the seal and used some of a food product and simply didn’t like the taste, we cannot exchange it.
Perishable or Time-Sensitive Goods: If any of our products are perishable (e.g., items with a very short shelf-life), we may not be able to accept returns due to safety and quality concerns. (Currently, most Aromacy products have a reasonable shelf-life, but if applicable it will be noted on the product page.)
Sale or Clearance Items: Only regular priced items are eligible for exchange. Unfortunately, items sold as part of a clearance, final sale, or promotional sale are not exchangeable or returnable, as those are sold on an “as is” basis.
Minor Variations: Natural products can sometimes have minor variations (in color, aroma, texture, etc.) from batch to batch. Such minor variations or slight differences from product images or descriptions are not considered defects and will not qualify for exchanges or returns. We endeavor to accurately describe and portray our products, but natural variability can occur.

Order Cancellations & Refunds

As a general rule, once an order is placed and payment is completed, we do not offer the option to cancel for a full refund, especially after the order has been processed. However, we understand that mistakes can happen or circumstances can change. Therefore:

If you contact us to cancel an order before it has been dispatched, we may allow a cancellation at our discretion. In such cases, we can offer you a refund in the original payment method or in the form of store credit. Please note that if the payment gateway or bank charges any transaction fees for refund processing, those fees might be deducted from the refund amount.
If the order has already been shipped out (or is en route to you), we cannot cancel it. You may instead follow the exchange procedure if there is an issue with the product when it arrives. Refusing delivery of a shipped order is not an approved method of cancellation – if you do so, any refund or resolution will be subject to our review and may incur return shipping fees.
Prepaid Orders and COD: For prepaid orders that are canceled and approved by us, refunds (when applicable) will be processed back to the original method of payment within a certain amount of days. For Cash on Delivery orders, since no advance payment is made, a cancellation simply means the order will not be delivered (please inform us promptly if you wish to cancel a COD order). However, as noted, if a COD order is shipped before cancellation and you refuse it upon delivery, we may have to charge you for the round-trip shipping cost as those costs are borne by us

Damages and Issues

Please inspect your order upon reception. If a product is damaged or if you receive the wrong item, notify us immediately (within 24–48 hours of delivery). We will evaluate the issue and make it right, typically by sending a replacement if approved. Any claim for item shortages, damages, or incorrect items must be reported on the day of delivery or as soon as possible . Delayed reporting may hinder our ability to verify and resolve the issue.

Product Quality Concerns: If you have concerns about the quality or safety of a product (for example, an unusual odor or appearance), stop using it and contact us with details. We take quality seriously and will investigate the issue. While this may not always result in an exchange or refund (if the product is not deemed defective), we still want to hear feedback and address any potential problems

How to Contact Us for Returns/Exchanges

To initiate a return or exchange, or if you have questions about this Refund Policy, you can reach our customer care team via:

Email: aromacy.business@gmail.com
Phone/WhatsApp: +91 994 446 2169

Please include your order number and a clear description of your issue in any communication for faster service. Our team will guide you through the next steps.

Note on Satisfaction Guarantee

At Aromacy, we stand by the quality of our products. While we do not offer refunds for buyer’s remorse or taste preferences, we value our customers and want you to have a great experience. If you are truly dissatisfied with a product, even if it doesn’t fall under a usual “defect”, we encourage you to reach out to us. We will consider your feedback and, on a case-by-case basis, may offer a courtesy discount or a special solution. Our goal is to ensure you feel respected and valued as a customer.

Thank you for shopping with Aromacy! By making a purchase, you acknowledge that you have read and agree to this Refund Policy. We appreciate your understanding of our policies, which help us maintain fair prices and high quality for all our customers.