Privacy Policy - Aromacy

Last Updated:08-07-2025

Your privacy is important to us. This Privacy Policy explains how Aromacy (“we”, “our”, or “us”) collects, uses, and protects any personal information that you provide when you use our website or services. By accessing or using the services provided by Aromacy, you agree to the collection and use of your data by us in the manner described in this Privacy Policy.

Information We Collect

We may collect various types of personally identifiable information from you in order to provide our services and improve your experience, including but not limited to:

Contact Information: name (first and last), email address, phone number, and postal address (for shipping/billing).
Account Information: username and password if you create an account with us
.Order Information: details of the products you purchase, order dates, and payment method (note: we do not store full payment card details on our servers – payment processing is handled by secure third-party gateways)
Demographic Information:ZIP/postal code, and any preferences or interests you explicitly provide.
Usage Data: the pages on our site that you visit, the links you click, the amount of time you spend, and other analytical data about how you interact with our website. This information may be collected via cookies or similar tracking technologies.
Communication: any correspondence you send to us (emails, messages, feedback, etc.) or survey responses.

We only collect personal information that you voluntarily provide to us (for example, when registering, ordering, or contacting us), or information automatically collected through your interaction with our site (such as cookies – see Cookies & Tracking below). We do not collect any sensitive personal data unless necessary and with your explicit consent.

How We Use Your Information

The information we collect from you is used for the following purposes:

To Process Orders and Deliver Products: We use your name, address, and payment details to fulfill your orders and provide the products or services you have requested.
Customer Support: We may use your contact information to communicate with you about your orders, respond to your inquiries, or handle any issues or returns.
Personalization: Information about your purchases and browsing may be used to personalize your experience on our site – for instance, by showing you products that align with your past purchases or preferences
Improvements and Analytics: Usage data helps us understand how users navigate our site, so we can improve our website layout, design, product offerings, and services. It also helps us troubleshoot and fix performance issues.
Marketing Communications (Opt-in only): We do not automatically subscribe you to any marketing or promotional emails without your consent. If you choose to subscribe to our newsletter or promotional updates, we may use your email to send you newsletters, offers, or product updates. You can opt out of these communications at any time (see Your Choices below).
Transactional Communications: Even if you opt out of marketing messages, we may still send you transactional or service-related communications (such as order confirmations, shipping notifications, password resets, or important notices about your account or transactions), as these are necessary to serve you.
Legal Obligations and Security: We may use or disclose your information to comply with applicable laws and regulations, to enforce our Terms of Service, to prevent fraud, or to protect the rights, property, or safety of Aromacy, our customers, or others as required by law

We will not use your personal information for any purpose other than the above without asking your permission, and we do not sell or rent your personal information to third parties for marketing purposes.

Sharing of Your Information

We treat your personal information with care and confidentiality. We will not share your personally identifiable information with third parties except in the following circumstances:

Service Providers: We may share necessary information with trusted third-party service providers who perform functions on our behalf to fulfill your orders and run our business. For example, courier/shipping companies (to deliver your order), payment gateways (to process secure payments), or email service providers (to send order updates). These parties only receive the information required to perform their specific services, and we ensure that they handle your data securely and in accordance with applicable privacy laws.
Legal Requirements: We may disclose personal information if required to do so by law or if such action is necessary to (i) comply with a legal obligation, government request, or court order; (ii) protect and defend the rights or property of Aromacy; (iii) act in urgent circumstances to protect the personal safety of users of our services or the public; or (iv) protect against legal liability. In such cases, we will only share what is necessary and will, whenever possible, inform you of such disclosure
Business Transfers:
In the unlikely event that Aromacy undergoes a business transition such as a merger, acquisition by another company, or sale of assets, your personal information may be transferred as part of that deal. We will notify you (for example, via a notice on our website) of any such change in ownership or control of your personal information.

With Your Consent: Apart from the cases above, we will only share your personal information with third parties if you have given us explicit consent to do so. Importantly, we do not share, rent, or sell your personal information to any third-party for their own marketing or advertising purposes . Your data is used only to provide you our services and as described in this policy. Any data shared with advertisers or partners (if at all) will be aggregated and anonymized data that cannot identify you personally .

Importantly, we do not share, rent, or sell your personal information to any third-party for their own marketing or advertising purposes . Your data is used only to provide you our services and as described in this policy. Any data shared with advertisers or partners (if at all) will be aggregated and anonymized data that cannot identify you personally .

Cookies and Tracking Technologies

Our site uses standard technologies like cookies (small text files stored on your device) and similar tracking tools (such as pixel tags or analytics scripts) to enhance your browsing experience and gather usage data:

Necessary Cookies: These are essential for the website to function properly (e.g., maintaining your session or shopping cart). Without these, certain services (like adding items to cart or checking out) may not work.
Analytics Cookies:We use analytics tools (for example, Google Analytics) that set cookies to collect information about how visitors use our site. This helps us analyze traffic data like pages visited, time spent on site, and actions taken. We use these insights to improve our website and services.
Functional Cookies: These remember choices you make (such as your region or language preference) to provide a more personalized experience.

You can control and manage cookies through your browser settings. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Do note that disabling cookies may affect some functionalities of our site (for example, you might not be able to use the shopping cart). Our cookies do not collect personal data; they are used for site functionality and aggregate statistics

Additionally, some third-party services that we use (like the payment gateway or embedded content from social media) may use their own cookies. We do not have control over third-party cookies. The Site may contain links to other websites; please note that we are not responsible for the privacy practices of such external sites that we do not own or control . We encourage you to exercise caution and read the privacy statements of any other website you visit via links on our site.

Data Security

We are committed to ensuring that your information is secure. Aromacy implements reasonable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. For example, our website uses encryption (such as SSL/TLS) to protect data transmitted between your browser and our site. Payment information is handled through our secure payment gateway (Razorpay) which is PCI-DSS compliant – your credit card details are encrypted and transmitted securely, and we do not store your full card numbers on our systems. While we strive to use commercially acceptable means to protect your personal data, please understand that no method of transmission over the Internet or method of electronic storage is 100% secure. Thus, we cannot guarantee absolute security of your data. We continuously review and enhance our security practices to protect against unauthorized access or disclosure of data

Your Choices and Rights

Updating Your Information:If you have created an account with us, you can log in to review and update your personal information (such as your contact info or shipping addresses) at any time. Please ensure your information is accurate and up-to-date. You may also contact us if you need assistance updating any data.

Marketing Communications: As noted, we operate on an opt-in basis for marketing. If you have subscribed to our newsletter or promotional emails and no longer wish to receive them, you can unsubscribe at any time. Simply click the “unsubscribe” link in any marketing email we send, or contact us at aromacy.business@gmail.com to request removal. We will promptly remove you from our mailing list. Even after you opt out of marketing messages, you may still receive essential service-related communications (for example, order confirmations or shipping updates) that are necessary for us to fulfill your orders .

Do Not Track: Our site does not currently respond to “Do Not Track” signals. However, you can usually modify your browser settings to block cookies or alert you when cookies are being sent, which can give you more control over tracking. (See Cookies section above.)

Access and Deletion: If you would like to know what personal information we hold about you, or if you want us to delete your personal data from our records, please contact us. We will address such requests in accordance with applicable laws. Note that we may retain certain information as required by law or for legitimate business purposes (e.g., record of transactions for financial reporting).

Policy Updates

We reserve the right to change or update this Privacy Policy at any time. Any changes will be effective immediately upon posting to this page, with an updated “Last Updated” date. If we make significant changes, we may also notify you via email or with a prominent notice on our website. We encourage you to review this Policy periodically to stay informed of how we are protecting your information. Your continued use of the website after any modifications to the Privacy Policy signifies your acceptance of the changes .